Service leadership the quest for competitive advantage gronfeldt svafa strother judith banks isbn 9781412913751 kostenloser versand fur alle bucher mit versand und verkauf duch amazon. Service leadership the quest for competitive advantage english edition ebook svafa gronfeldt judith banks strother amazonde kindle shop. Service leadership the quest for competitive advantage thousand oaks ca sage publications inc doi 104135 9781452231068 gronfeldt svafa and judith strother service leadership the quest for competitive advantage . Service leadership the quest for competitive advantage svafa gronfeldt judith strother sage nov 30 2005 business economics 336 pages 0 reviews the purpose of this book is to provide a comprehensive theoretical framework as well as practical strategies not just for survival but for a true search for excellence in the uncertain and ever changing world of customer service